Home

Refund Policy

Understand how refunds, cancellations, and exceptions work for digital product purchases.

Last updated: 19 Sep 2026

Because Zorquik sells digital products that are delivered instantly upon payment, our refund policy is different from a physical goods store. Please read this carefully before purchasing.

General Policy: No Refunds After Delivery

As our products are digital and delivered immediately via a secure download link, we do not offer refunds or exchanges once a download link has been issued, except in the specific cases listed below. Please review product descriptions carefully before purchasing.

When You Are Eligible for a Refund

We will issue a full refund if:

  • The file you received is corrupted, incomplete, or does not open, and we are unable to fix or replace it within a reasonable time.
  • You were charged but never received a working download link or delivery email, and our support team cannot resolve the issue.
  • You were charged more than once for the same order due to a technical error.

To request a refund under these conditions, email support@zorquik.com within 7 days of your purchase, with your order ID and a description of the issue. We will investigate and respond within 3–5 business days.

When Refunds Are Not Available

  • You changed your mind after downloading the product.
  • The product didn't meet expectations that weren't explicitly stated on the product page.
  • You purchased the wrong product by mistake — please double-check before paying, as no account is required and orders are processed immediately.
  • Products purchased through an external checkout (e.g., SuperProfile) — refunds for those are handled by that platform, not Zorquik.

How Refunds Are Processed

Approved refunds are issued to your original payment method via Razorpay and typically appear within 5–7 business days, depending on your bank or payment provider.

Cancellations

Because delivery is instant, orders cannot be cancelled once payment is completed. If your payment is still "Pending" or has failed, no charge has been made and no action is needed on your part.

Contact Us

Questions about a specific order? Email support@zorquik.com with your order ID, or use our contact form.